Pickup, Delivery and Shipping Information

Pickup is available. Order online and select pickup during checkout, or place your order in store, by phone, or by email.

Not all items are in stock. Some orders may take three weeks or longer to complete. After you place your order, K&M will email an estimated ready date. We will contact you again when it is completed and ready to collect.

Pickup hours — local time in Durham, North Carolina

Monday–Thursday	7:00 a.m.–4:30 p.m.
Friday	7:00 a.m.–2:30 p.m.
Saturday–Sunday	Closed

Please wait for the ready-for-pickup notification before arriving.

Free Shipping Available! Offers below valid for online orders between 10/01/2026 and 11/31/2026 11:59 PM EST or until supplies last.

• Conductor Heads Ship for Free! No minimums. Cannot be combined with other products.
• UPS Ground orders (residential and commercial address) qualify over $500. Excludes gutters, edge metal, chimney caps, cupolas, downspouts and others. Use promo code FS500
• LTL Freight Truck orders (skids/pallets 10' in length or less) qualify over $3,500.00, $7,000.00 and $10,000.00 depending on your location. Commercial Zone Locations only! All 20' gutters and some zip codes are excluded. A free shipping option will not appear for those.
• Alaska and Hawaii shipments need to be quoted.

UPS: Small items ship via UPS.

LTL freight: Larger items shipped in crates and items six feet or longer must ship by freight truck, normally LTL (less-than-truckload). With LTL, your shipment shares trailer space with shipments from other customers.

FTL freight: Depending on the size of your order, a full truckload may be used.

Local delivery: K&M offers local delivery for a flat fee of $75–$150, depending on location. Contact us to confirm the applicable delivery option for your address.

Cardboard boxes (in small quantities) ship UPS. Skids and crates ship via LTL.

LTL items are shipped and delivered in a freight truck. These cost considerably more than services like UPS, FEDEX or DHL.

The charge for shipping is calculated by the carrier.

Why does freight shipping cost more?

• That’s due to the volume, size and weight of these items as well the distance traveled
• To help protect the shipment from damage our shipments are always quoted and marked as “Do Not Stack”. That means we are paying for the entire vertical space of the trailer the shipment occupies and not just the height of the skid or crate
• Items are normally at least 6′ in length
• Shipped on a pallet or a crate. The freight cost that is calculated by our online store includes a skid or crate fee depending on the quantity and length of what was ordered

Trying to cut costs on Freight Shipping?

• Ship to a commercial zone. You may need to ship your order to a commercial zone location (a friend’s store perhaps).
• Ship to a terminal. You can have your order delivered to a Freight Company’s terminal location and pickup the order from there. The freight carriers we use ship nationwide and have terminals in most major cities. You can find out the nearest terminal location by looking it up via the 2 websites below:
  ABF Freight or Averitt Express . If you opt to do this, select LTL Freight Commercial Address or Free LTL Freight Commercial Address (if applicable). During the checkout process, use the address of the terminal for the shipping address and make sure to leave us a note in the order comments that you would like to have your order shipped to the shipping terminal. The order comments is located on the Extra Info step of the checkout process.
• Choose 10′ instead of 20′. It is much cheaper to ship 10′ items if compared to 20 footers.
• Remove 10′ long items. If your cart includes items such as gutters or downspouts you can lower the shipping cost by removing these 10′ long and any longer items from your cart so the rest of your order can ship via UPS, and try to source what you can locally.

All chimney caps, cupolas an any other custom order items that are crated and will ship via freight truck as well.

Other considerations:

• Commercial zone locations are cheaper!
• Residential zones cost more. Trucks are normally smaller and may feature a lift gate upon request (added charge). While this will help with unloading smaller crates, it may not help with longer pallets / crates.
• It is your responsibility to unload items from the truck. While drivers will normally help, they are not required to do so. In residential locations, when an item is shipped on a truck with a lift gate, drivers normally have a pallet jack and will unload smaller crates.
• You may also unload items by hand. If you purchased items that are not that heavy, and you don’t have a fork lift, you may even opt to break up the packaging / crate if heavy and unload items manually.
• Freight trucks do not have a fork lift, like your local building supply store does. As stated above, drivers will normally help you, but they are not required to.

We only use reputable freight carriers that we have had a good record of damage free deliveries. While we can’t guarantee that your order will arrive without any damage we do everything we can to make sure it does arrive safely. For Gutters, Downspouts & anything longer than 6′ we use primarily use ABF Freight and Averitt . For smaller packages we only use UPS.

When your order is shipped, we will email you a tracking number / tracking page and often pictures of the crates (if your order had any) as well. You will get status updates via email when your order is in transit, when it is out for delivery, when it was delivered and emails letting you know of any delays or problems with your shipment. If you would like to opt out of these emails please click on the unsubscribe button at the bottom of any of these emails. Keep in mind, we are not the shipping company. Once your order is shipped, the shipping company we have contracted with to deliver your order takes over ownership of the contents, and we have no control over it. We will, however, do whatever we can to accommodate your needs. Contacting the shipping company directly may be the quickest and best option sometimes. The contact information for the shipping company will be on the status update emails.

Changes to the address of a shipment after it has left our facility will most likely produce a charge by the shipping company. If that is a change you requested, you will be billed for it. If you’d like to cancel or change your order, please email [email protected] or call (919) 544-8887 as soon as possible (we prefer email so there is a written record for us and you). We’ll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders out as quickly and efficiently as possible. Therefore, we cannot change or cancel an order once it has entered the shipping process. All cancellations must have written documentation/confirmation from a K&M Sheet Metal LLC representative by fax or email. If you cancel your order after it has been shipped and refuse the shipment, you will be responsible for all freight and crating charges, plus a 20% restocking fee. In addition, if you ordered fabricated and/or special order items, you will be responsible for the full price of those items.

SHIPPING DAMAGE AND ITEM MISSING POLICY

Please help us so we can help you in case of damage!

DAMAGED ITEMS signed for in good condition WILL NOT BE REPLACED

All quantities have been checked twice for accuracy, and products have been thoroughly inspected at our facility prior to shipment. After the shipment leaves our facility, the freight carrier is accepting responsibility for delivering the order as it was accepted on the bill of lading (COMPLETE AND IN GOOD CONDITION, EXCEPT AS NOTED). We need our customers to do the same upon delivery.

It is the responsibility of the customer to inspect all packages upon receipt, checking for visible damages to the exterior of the packages and comparing contents with the packing slip. The customer is REQUIRED to note any damages in writing (on the bill of lading) to the delivering carrier at time of delivery to be eligible for reimbursement. All claims for shipping damages or missing product must be reported to us within (3) business days from delivery. This may be done by email [email protected] or by calling (919) 544-8887.

We will handle all claims with our freight carrier on the customer’s behalf and ship out replacement product as soon as possible. Pictures will be requested to assist us in our claim with the freight company. Due to the nature of our products and the building sites our products are commonly delivered to, no damage claims will be accepted after (3) business days from receipt of product. If we receive notice within (3) business days of delivery, the customer will not be responsible for any additional charges.

What does this mean? Every shipment is insured. If something is damaged or missing and that is noted in writing on the BOL, we will file a claim and replace such items in your order as soon as possible. If we lose the claim, that’s on us. However, if you don’t write on the BOL that items in your order were received damaged or missing, the shipping company will deny the claim on the grounds that whatever issue reported could have happened after the shipment was dropped off.

To summarize: If you don’t note it in writing on the BOL any damages or products missing to your shipment, we will not replace such items free of charge.