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Terms & Conditions

Our Terms & Policies

Terms & Conditions of Sale

K&M TERMS AND CONDITIONS OF SALE

  • Purchaser is responsible for verifying correct qty’s, color, size and specs of the product purchased are received by the purchaser. K&M’s liability for shipment of the incorrect qty’s, color, size and specs of purchased product shall be limited to the re-shipment of the correct product at the cost of K&M. Purchaser agrees that in no event shall K&M be responsible for any consequential, liquidated, delay, punitive, compensatory, lost profit, indirect or other special damages which Purchaser may sustain as a result of the purchase of the product sold by K&M to Purchaser. K&M makes no representations or warranties with respect to the materials, products that are the subject of this transaction and specifically disclaims all implied warranties, including the warranties of merchantability or arising from usage of trade or course of dealing performance. Restocking fee up to 20% may apply to any returns, custom items may not be returned. In store credit for resellable goods. 


  • Full payment on Invoices and Sale Orders are Due on Creation and will not be put into the production schedule until Order is paid in full, unless another payment time frame is indicated on either the Invoice or the Sale Order. In the event of non-payment by the due date, K&M Sheet Metal reserves the right to apply a fixed interest payment amounting to 1.5% of the sum remaining due for every 30 Days Late. K&M Sheet Metal will be authorized to suspend any provision of services without prior warning in the event of late payment.


  • If a payment is still outstanding more than ninety (90) days after the due payment date, K&M Sheet Metal reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.


  • K&M Sheet Metal strives to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. K&M Sheet Metal cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.


Changes and Cancellations 
If you’d like to cancel or change your order, please contact us using your K&M My Documents portal and use the History section below the sale order preview to write a comment from the Sale Order you would like to cancel or call 
(919) 544-8887 or email [email protected] as soon as possible. We prefer a written communication with us so that way there is a record of your request for you and us. We’ll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders out as quickly and efficiently as possible. Therefore, we cannot change or cancel an order once it has entered the shipping process. All cancellations must have written documentation/confirmation from a K&M Sheet Metal LLC representative by fax or email. If you cancel your order after it has been shipped and refuse the shipment, you will be responsible for all freight and crating charges, plus a 20% restocking fee. In addition, if you ordered fabricated and/or special order item(s) and the item(s) has either started production or has shipped, you will be responsible for the full price of those item(s).


Return Policy
Your satisfaction is guaranteed. If you are not satisfied with your purchase, you may return it within 30 days from receipt of goods and we will refund the purchase price, less our shipping & handling costs, plus a 20% restocking fee. You should  use the Return button on your sales order in your
K&M My Documents portal to start the process or email us at [email protected] or call (919) 544-8887 and receive a RA# prior to returning your shipment. You must accompany the shipment with a copy of the issued RA#. Refunds will not be made on returned merchandise received without an issued RA#. A credit card refund, in house credit, or check will be issued within 15 days after the return is received. You will be responsible for payment of the return shipping & handling charges. For your protection, we recommend you use UPS or Insured Parcel Post for shipment of returns. We will not be responsible for non-delivery or damage during return shipping. The merchandise must be in re-saleable condition and properly packaged in order to receive a refund. Refunds cannot be processed for items that are not returned in new condition which includes any weathering marks on copper. It will be the responsibility of the customer to initiate any claims with UPS or other carriers as to items damaged in return shipment.
Anything Custom, Special Order, and all Fabricated to Order items are non-returnable and non-refundable. Some examples are: Gutters, Downspouts, Leader Heads, Some Cleanouts, Elbows, Chimney Caps, etc. Please contact us prior to ordering to ensure the product of your choice is returnable.


Shipping Damage Policy
All quantities have been checked twice for accuracy, and products have been thoroughly inspected at our facility prior to shipment. After the shipment leaves our facility, the freight carrier is accepting responsibility for delivering the order as it was accepted on the bill of lading (COMPLETE AND IN GOOD CONDITION, EXCEPT AS NOTED). We need our customers to do the same upon delivery. It is the responsibility of the customer to inspect all packages upon receipt, checking for visible damages to the exterior of the packages and comparing contents with the packing slip. The customer is REQUIRED to note any damages in writing (on the bill of lading) to the delivering carrier at time of delivery to be eligible for reimbursement. All claims for shipping damages or missing product must be reported to us within (5) business days from delivery. This may be done by email 
[email protected] or by calling (919) 544-8887. We will handle all claims with our freight carrier on the customer’s behalf and ship out replacement product as soon as possible. Digital pictures may be requested to assist us in our claim with the freight company. Due to the nature of our products and the building sites our products are commonly delivered to, no damage claims will be accepted after (5) business days from receipt of product. If we receive notice within (5) business days of delivery, the customer will not be responsible for any additional charges.


All our contractual relations will be governed exclusively by North Carolina state law.


Terms & Conditions of Website
Acceptable Use Policy
Privacy Policy
Return Policy

CHANGES AND CANCELLATIONS

If you’d like to cancel or change your order, please call (919) 544-8887 or email [email protected] as soon as possible. We’ll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders out as quickly and efficiently as possible. Therefore, we cannot change or cancel an order once the manufacturing process has started, or if the item is in stock, once it has entered the shipping process. All cancellations must have written documentation/confirmation from a K&M Sheet Metal LLC representative by fax or email. If you cancel your order after it has been shipped and refuse the shipment, you will be responsible for all freight and crating charges, plus a 20% restocking fee. In addition, if you ordered fabricated and/or special order items, you will be responsible for the full price of those items.

RETURNABLE ITEMS

Anything Custom, Special Order, and all Fabricated to Order items are non-returnable and non-refundable. Some examples of non-returnable items are: Gutters, Downspouts, Leader Heads, Some Cleanouts, Elbows, Chimney Caps, Finials, some Gutter Hangers, Wedges and Accessories, Pipe Jacks, Downspout adapters, Flashing Metal, Tools (used), Sheet and Coil Stock, Roof and Wall Panels, some End Caps, some Straps, Cupolas, Dormers, some Outlets, sale and Clearance Items, etc. Please contact us prior to ordering to ensure the product of your choice is returnable.

RETURN POLICY

If the product of your choice is returnable (see above), and you are not satisfied with your purchase, you may return it within 30 days from receipt of goods and we will refund the purchase price, less our shipping & handling costs, plus a 20% restocking fee. We prefer you to use the Return Order button at the top of your sale order in your Documents Portal you can also email us at [email protected] or call (919) 544-8887 to receive a RA# prior to return shipment. You must accompany the shipment with a copy of the issued RA#.
Refunds will not be made on returned merchandise received without an issued RA#. A credit card refund, in house credit, or check will be issued within 15 days after the return is received.
You will be responsible for payment of the return shipping & handling charges. For your protection, we recommend you use UPS or Insured Parcel Post for shipment of returns. We will not be responsible for any damage that occurs during the return shipping. The merchandise must be in re-saleable condition and properly packaged in order to receive a refund. Refunds cannot be processed for items that are not returned in new condition which includes any weathering marks on copper. It will be the responsibility of the customer to initiate any claims with UPS or other carriers as to items damaged in return shipment.

SHIPPING DAMAGE POLICY

All quantities have been checked twice for accuracy, and products have been thoroughly inspected at our facility prior to shipment. After the shipment leaves our facility, the freight carrier is accepting responsibility for delivering the order as it was accepted on the bill of lading (COMPLETE AND IN GOOD CONDITION, EXCEPT AS NOTED). We need our customers to do the same upon delivery. It is the responsibility of the customer to inspect all packages upon receipt, checking for visible damages to the exterior of the packages and comparing contents with the packing slip. The customer is REQUIRED to note any damages in writing (on the bill of lading) to the delivering carrier at time of delivery to be eligible for reimbursement. All claims for shipping damages or missing product must be reported to us within (3) business days from delivery. This may be done by email [email protected] or by calling (919) 544-8887. We will handle all claims with our freight carrier on the customer’s behalf and ship out replacement product as soon as possible. Pictures will be requested to assist us in our claim with the freight company. Due to the nature of our products and the building sites our products are commonly delivered to, no damage claims will be accepted after (3) business days from receipt of product. If we receive notice within (3) business days of delivery, the customer will not be responsible for any additional charges.

DISCLAIMER OF WARRANTIES

K&M Sheet Metal LLC will assign or transfer to you any assignable or transferable manufacturer’s warranties, if any, applicable to this purchase, in lieu of all other warranties, express or implied. K&M SHEET METAL LLC MAKES NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, AND SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

The customer agrees not to hold K&M Sheet Metal LLC Corporation responsible for any delay caused in whole, or in part, by circumstances beyond K&M Sheet Metal’s reasonable control, including but not limited to force majeure, delays by carriers or delays in shipment or receipt of materials from suppliers.

K&M Sheet Metal LLC will not be liable under any circumstance for consequential or incidental damages arising out of or in connection with your order. K&M Sheet Metal LLC’s liability is limited to repayment of the purchase price of items not conforming to the description on the K&M Sheet Metal LLC invoices upon return of the items to K&M Sheet Metal LLC. THIS REMEDY IS YOUR EXCLUSIVE REMEDY. You agree to indemnify and hold K&M Sheet Metal LLC harmless from and against all claims, demands, action, causes of action, costs, expenses and attorney’s fees arising out of or in connection with any injury, including death, to any person or persons (whether third parties or your agents, servants or employees), and any other damages to or loss of any property (whether belonging to you or a third party), and any other damages recognized at law or inequity, caused by or resulting from, in whole or in part, any act(s) or omission(s), negligent or otherwise, by you, or by any of your agents, servants, employees, subcontractors or customers. In the event that the applicable law prohibits enforcement of this clause as written, then and only then, this clause shall be modified to provide maximum indemnification allowable under the applicable law.

Shipping Changes / Cancellations

Changes to the address of a shipment after it has left our facility will most likely produce a charge by the shipping company. If that is a change you requested, you will be billed for it. If you’d like to cancel or change your order, please email [email protected] or call (919) 544-8887 as soon as possible (we prefer email so there is a written record for us and you). We’ll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders out as quickly and efficiently as possible. Therefore, we cannot change or cancel an order once it has entered the shipping process. All cancellations must have written documentation/confirmation from a K&M Sheet Metal LLC representative by fax or email. If you cancel your order after it has been shipped and refuse the shipment, you will be responsible for all freight and crating charges, plus a 20% restocking fee. In addition, if you ordered fabricated and/or special order items, you will be responsible for the full price of those items.

Shipping Costs

Cardboard boxes (in small quantities) ship UPS. Skids and crates ship via LTL.

LTL items are shipped and delivered in a freight truck. These cost considerably more than services like UPS, FEDEX or DHL.

The charge for shipping is calculated by the carrier.

Why does freight shipping cost more?

  • That’s due to the volume, size and weight of these items as well the distance traveled
  • To help protect the shipment from damage our shipments are always quoted and marked as “Do Not Stack”. That means we are paying for the entire vertical space of the trailer the shipment occupies and not just the height of the skid or crate
  • Items are normally at least 6′ in length

Trying to cut costs on Freight Shipping?

  • Ship to a commercial zone. You may need to ship your order to a commercial zone location (a friend’s store perhaps).
  • Ship to a terminal. You can have your order delivered to a Freight Company’s terminal location and pickup the order from there. The freight carriers we use ship nationwide and have terminals in most major cities. You can find out the nearest terminal location by looking it up via the 2 websites below:
    ABF Freight or Averitt Express. If you opt to do this, select LTL Freight Commercial Address or Free LTL Freight Commercial Address (if applicable). During the checkout process, use the address of the terminal for the shipping address and make sure to leave us a note in the order comments that you would like to have your order shipped to the shipping terminal. The order comments is located on the payment information step of the checkout process, below the payment selection options, this is the very last step.
  • Choose 10′ instead of 20′. It is much cheaper to ship 10′ items if compared to 20 footers.
  • Remove 10′ long items. If your cart includes items such as gutters or downspouts you can lower the shipping cost by removing these 10′ long and any longer items from your cart so the rest of your order can ship via UPS, and try to source what you can locally.

All chimney caps, cupolas an any other custom order items that are crated and will ship via freight truck as well.

Other considerations:

  • Commercial zone locations are cheaper!
  • Residential zones cost more. Trucks are normally smaller and may feature a lift gate upon request (added charge). While this will help with unloading smaller crates, it may not help with longer pallets / crates.
  • It is your responsibility to unload items from the truck. While drivers will normally help, they are not required to do so. In residential locations, when an item is shipped on a truck with a lift gate, drivers normally have a pallet jack and will unload smaller crates.
  • You may also unload items by hand. If you purchased items that are not that heavy, and you don’t have a fork lift, you may even opt to break up the packaging / crate if heavy and unload items manually.
  • Freight trucks do not have a fork lift, like your local building supply store does. As stated above, drivers will normally help you, but they are not required to.
​Shipping Companies

We only use reputable freight carriers that we have had a good record of damage free deliveries. While we can’t guarantee that your order will arrive without any damage we do everything we can to make sure it does arrive safely. For Gutters, Downspouts & anything longer than 6′ we use primarily use ABF Freight and Averitt . For smaller packages we only use UPS.

​Shipping Damage and Item Missing Policy

SHIPPING DAMAGE AND ITEM MISSING POLICY

Please help us so we can help you in case of damage!

DAMAGED ITEMS signed for in good condition WILL NOT BE REPLACED

All quantities have been checked twice for accuracy, and products have been thoroughly inspected at our facility prior to shipment. After the shipment leaves our facility, the freight carrier is accepting responsibility for delivering the order as it was accepted on the bill of lading (COMPLETE AND IN GOOD CONDITION, EXCEPT AS NOTED). We need our customers to do the same upon delivery.

It is the responsibility of the customer to inspect all packages upon receipt, checking for visible damages to the exterior of the packages and comparing contents with the packing slip. The customer is REQUIRED to note any damages in writing (on the bill of lading) to the delivering carrier at time of delivery to be eligible for reimbursement. All claims for shipping damages or missing product must be reported to us within (3) business days from delivery. This may be done by email [email protected] or by calling (919) 544-8887.

We will handle all claims with our freight carrier on the customer’s behalf and ship out replacement product as soon as possible. Pictures will be requested to assist us in our claim with the freight company. Due to the nature of our products and the building sites our products are commonly delivered to, no damage claims will be accepted after (3) business days from receipt of product. If we receive notice within (3) business days of delivery, the customer will not be responsible for any additional charges.

What does this mean? Every shipment is insured. If something is damaged or missing and that is noted in writing on the BOL, we will file a claim and replace such items in your order as soon as possible. If we lose the claim, that’s on us. However, if you don’t write on the BOL that items in your order were received damaged or missing, the shipping company will deny the claim on the grounds that whatever issue reported could have happened after the shipment was dropped off.

To summarize: If you don’t note it in writing on the BOL any damages or products missing to your shipment, we will not replace such items free of charge.

Shipping Methods

Small items are shipped via UPS.

Larger Items shipped in crates along with any items 6′ and longer in length have to be shipped via freight truck, normally LTL (less-than-truckload).

What is LTL? Less than truckload means that what is being shipped does not require the use of an entire trailer. With LTL shipments, the shipper pays for the portion of a standard truck trailer their freight occupies, while other shippers and their shipments fill the unoccupied space.

FTL: Full Truck Load. Depending on the size of your order, we may also ship via a Full Truck Load.

Local Delivery: K&M also delivers locally for a flat fee of $75-$150 depending on location.

Shipping Updates

When your order is shipped, we will email you a tracking number / tracking page and often pictures of the crates (if your order had any) as well. You will get status updates via email when your order is in transit, when it is out for delivery, when it was delivered and emails letting you know of any delays or problems with your shipment. If you would like to opt out of these emails please click on the unsubscribe button at the bottom of any of these emails. Keep in mind, we are not the shipping company. Once your order is shipped, the shipping company we have contracted with to deliver your order takes over ownership of the contents, and we have no control over it. We will, however, do whatever we can to accommodate your needs. Contacting the shipping company directly may be the quickest and best option sometimes. The contact information for the shipping company will be on the status update emails.

RETURNABLE ITEMS 

Anything Custom, Special Order, and all Fabricated to Order items are non-returnable and non-refundable. Some examples of non-returnable items are: Gutters, Downspouts, Leader Heads, Some Cleanouts, Elbows, Chimney Caps, Finials, some Gutter Hangers, Wedges and Accessories, Pipe Jacks, Downspout adapters, Flashing Metal, Tools (used), Sheet and Coil Stock, Roof and Wall Panels, some End Caps, some Straps, Cupolas, Dormers, some Outlets, sale and Clearance Items, etc. Please contact us prior to ordering to ensure the product of your choice is returnable.

See our Return Policy for full details.